Terms of Service

Privacy Note

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information.

By using the site, you are accepting the practices described in this privacy policy. If you do not agree with any term of this privacy policy, please refrain from using our site or submitting any personally-identifiable information.

These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites. This policy was last modified November 23, 2014.

You may, however, visit our site anonymously.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Any and all the information collected by the website www.bolosamedida.com is strictly meant to the commercial use by the company Desvendar Sonhos, Lda. We do not sell, trade, or otherwise transfer your personally identifiable information to third parties.
We are committed to protecting the utmost confidentiality and security of all data provided to us by our clients.

By using our site or contacting us in any other way, the users will always have access to their personal information, thus being able to remove or update it at any time.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

The information we receive from you enables us to process your purchase, confirm your order, notify you to delivery tracking, and send you updates or changes to your order status. We collect information you provide when you place an order, send us an e–mail or call us. This information may include personal or preference information you provide to us and is added to our customer database. We may use this information for such means as marketing and promotional purposes or to contact you for further offers on our site. We do not share customer information with any outside third parties. If you wish to "opt-out" from receiving such mailings, e-mail promotions or telephone calls from us, please click here for contact information.

Throughout the site, the terms “we”, “us” and “our” refer to Desvendar Sonhos, Lda.

Age Consent

By using this site, you represent that you are at least the age of majority in our country or that you are the age of majority in your country and you have given us your consent to allow any of your minor dependents to use this site.

Order and Delivery

Orders may be placed by phone 253 433 181, by email: geral@bolosamedida.com or at this website.

Despite our effort to display as accurately as possible the colors and shapes of our products, there may be a small difference between the photographs and the actual product. Nevertheless, quality is assured.

We reserve the right to make changes to prices, postage fees or any other amounts of money referred to in our catalogue without prior notice. Please contact us for information on resale prices!

All orders within mainland Portugal and the Islands are subject to the payment of delivery costs, which will be calculated at the time of the submission of the order and sent to the customer for approval and further dispatch. Deliveries are processed through the Portuguese Postal Service ("CTT") on business days, at the given address.

It is not possible to schedule the time of delivery of your order. Deliveries are made within 24h/48h after payment.

If no one is to be found at the address given by the customer to receive the order, we will not be able to guarantee that the delivery will be made on the envisaged day. A postal notice will be left in your mailbox either indicating the post office station where you can pick up the parcel or, in some cases, leaving a contact number so that a new delivery can be scheduled. A different address from the customer's may be given so that there is absolute certainty that the delivery will be made.

If for reasons beyond our control the delivery is not made to the customer, he/she will have to pay for a second dispatch. Desvendar Sonhos, Lda. refuses any responsibility or cost related to deliveries which are not made due to absence of the customer at the given address or any other circumstance which is strictly of the client's responsibility and not of the Post Office Service's.

All orders which are confirmed and sent to the customer and then rejected or unclaimed will have penalties/extra charges/fees and are subject to legal proceedings:

  • If the customer cancels the order, he/she must pay for the delivery costs or postal fees where applicable.
  • If the order must be dispatched for a second time, the customer must pay for extra postal fees.
  • If the order is not paid for, the customer's registration will be deleted from our system to prevent future purchases.
You can call our store and we can take your order or answer any questions that you may have. Call anytime Monday through Saturday. Phone: 253 433 181You may call during non-business hours and leave a message and we will return your call the next business day. To process your order quickly please your shipping information ready and item numbers of the products that you wish to order.

Email - You can Email your order to us at: geral@bolosamedida.com

Internet - You may order directly from our website www.bolosamedida.com
This is really the fastest and best way to order and be assured that your information is secure. We provide security through our secure server.

We continually monitor our inventory and take great pride in keeping a reasonable percentage of items in stock at all times, but there are times when items will be out of stock. If an item that you ordered is out of stock and we cannot deliver your entire order within 72 hours we will notify you and hold your order until you tell us to:

1) Hold your order until it can be shipped as a complete order. We will tell you the
expected amount of time until we will receive your item(s).

2) Ship what is immediately available, and ship the remaining item(s) when we
receive them.

3) Ship what is immediately available, and cancel the remaining part of your order.

4) Cancel your entire order.

During peak Holiday Seasons (Easter/Christmas/Mother's Day) it can take more time than predicted to get your order delivered.

Delivering Food Products & Perishable Items: Desvendar Sonhos, Lda. will not be responsible for damage or deterioration from excessive heat.

Return Policy

All orders are double checked for accuracy so immediately upon receipt please check your order to insure that it is correct. Any errors or damaged items must be: 1st - reported to the carrier who transported the merchandise and 2nd - reported in writing on the Transport Document. If you have no opportunity to inspect the goods at the moment, please write "Subject to inspection" on the Transport Document.

Returns must be made within 5 days of the date of the invoice issuing with prior authorization from our company. To be eligible for a return, the items must be in new condition with all the original packaging and the transportation costs will be paid by the customer. Only after the items have arrived and have been carefully checked by us, will the return be processed. We do not return items with open packaging.

Return Due to Damage or Error

Please always check your order when you receive it to make sure that it is the correct product and that it is not defective. You should do so as soon as you are able to in order to solve the problem promptly. You should contact us within 24h to a maximum of 48h after delivery of your order. In this way we can start looking for the cause of error and correct it.

Once you have our authorization, you will be asked to send us back the wrong/defective item or items, duly packaged to be sent through the postal service (CTT). After our own inspection of the returned merchandise, unless otherwise evidence, and after proper approval, you will be sent a new item.

Under exceptional circumstances and with your approval, Desvendar Sonhos, Lda. may send you a replacing item of the same or higher quality and with the same characteristics of the item you have returned.

If you do not receive a product that is shown on yout order receipt keep all packaging material and email us at info@bolosamedida.com so that we can file a claim with the delivery company.

Retur Due to Cancellation

Before placing an order, make sure you are informed about all the details and characteristics of the item and that it is exactly what you want to buy. Please be aware that when you place an order online you are making a contract which is ruled by the legislation e- Commerce. The cancellation of an order after it has been confirmed and sent to the customer still entails the purchasing commitment and the issue of an invoice/receipt, which means that whether you have taken your order or not you are still to pay the item, as long as Desvendar Sonhos Lda. keeps its part of the contract.

In case you change your mind about purchasing one of our items after you have ordered it, you may return it to us within 14 days of the date of receipt. You must pay for all costs involving the return and transportation process

It is absolutely required that all items are returned in new condition with all the original packaging and the corresponding invoice or purchase receipt.

Items that have been damaged due to improper use, lack of caution or neglect will not be replaced.

If the item is in perfect brand new condition but you still wish to replace or return it either because you have made a mistake when choosing it or because it is not what you wished for, you can do so within 14 days of the date of receipt, under the following conditions:

1. The item must be returned with the original packaging, with no sign of use or opening/damage of the packaging.
2. The item must be returned with no sign of use.
3. The costs involving the return process and possible delivery of a new item (in case of replacement) must be paid for by the customer.

Whenever by any reason the customer wishes to return the ordered items, he/she must report it to us in writing either by letter and send it to our address Rua Unidade Vimaranense, 193, Bloco 2, R/C Esq., 4810-026 Guimarães - Portugal or by email to geral@bolosamedida.com.


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